Predictive Targeting

Segmentation & Response Models

Restaurant Precision Marketing
Inha University · 2026 · Customer Data Analysis
Restaurant Precision Marketing
Built a Random Forest classifier to identify the top 19% highest-probability responders from a premium restaurant's customer base — transforming a -78% average ROI into a profitable campaign by targeting 424 customers instead of all 2,240, while achieving a 45% expected response rate.
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Customer Strategy

Attribution & Offer Design

Starbucks Project
Inha University · 2026 · Customer Data Analytics Case Analysis
Starbucks Attribution Framework
Course case analysis using Starbucks Rewards simulation data. Built an SQL attribution pipeline and RFM segmentation to estimate a 15–20% conversion-per-dollar improvement over mass targeting.
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